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Our company defaults to shipping via Zhongtong Express. Orders placed before 18:00 will be shipped the same day, and orders placed after 18:00 will be shipped the next day. Customers who need to use other shipping services, please contact us to adjust the shipping fee. For heavy items, we default to shipping via SF Express, Yousu Express, Suteng Express, or Best Express. [Precautions]: 1.When charging for the first time, it must be fully charged before use. 2.When cleaning the item, please do not wash it under the faucet; instead, use a damp towel to wipe it. 3. Do not use silicone-based lubricants, as they will corrode silicone products.If lubricant is needed, please use water-soluble ones. [Product Photography] All product images on this website are taken from the actual products. The product images you see on the website will be exactly the same as the product you receive after ordering, except for color differences due to lighting factors during product photography. [Product Payment] Highly recommend using Alipay for payment to make transactions safer and more convenient.Of course, you can also conduct transactions by bank transfer. [Product Testing] Before shipment, our company will also conduct individual tests on each product, ensuring 100% quality inspection to guarantee the quality of the goods you receive.If there is any quality issue, please communicate with me promptly so that the problem can be resolved in the end. [Quality issue] The product had obvious quality problems before being used and was not damaged by human factors. Please be sure to contact us within 24 hours for a return or exchange.We do not accept returns or exchanges for products that have been damaged by human error or have been used. [Product Returns and Exchanges] We do not accept returns or exchanges for items without quality issues after they are sold. Please check all sizes carefully before purchasing. Please consider carefully before making a purchase. Exchanges are limited to cases of quality issues. Buyers must request a return or exchange within 24 hours of receiving the item; requests beyond this period will not be accepted. Please do not use EMS for returns or exchanges, otherwise we will not cover the shipping costs for the returned items.We will resend the goods within 3 working days after receiving them. [Warranty Conditions] Due to the special nature of sex toys (personal and private products), we do not provide warranty for products that have been used.