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Stainless Steel Ash Urn Series Direct sales from the manufacturer, truly good quality at a low price Product Introduction Product Information: Name: Stainless Steel Heart-Shaped Ashes Box Memorial Pendant Material: Stainless steel Size: 20mm25mm Packaging: Individually packaged Weight: 16 grams including the chain Product real shot Customization instructions 1. Provides computer laser engraving services 2. Please note the engraving content when placing an order, or contact customer service to design the content. You can also choose your favorite example from the table below 3. Please note that engravings are exclusively for personal use, so once confirmed, they cannot be returned or exchanged Jewelry maintenance Purchase Instructions 1. The manufacturer provides genuine products All products on this website generally have actual photos, detailed descriptions, materials, dimensions, and sizes.Please feel free to purchase. 2. Color Difference Description Due to differences in the background, lighting, and color rendering of computer monitors, the color of the product may vary and is beyond our control. This is not considered a quality issue.The product is subject to the actual item.They are basically all handcrafted, so if you are concerned about color differences and minor imperfections, please consider carefully before deciding whether to order. 3. Regarding express delivery Our default shipping method is express delivery.If you need other courier services, please contact online customer service.If the delivery is not possible or you need the goods urgently, please contact customer service to arrange for another courier service.For bulk goods that need to be shipped by logistics, please inform customer service of the nearest logistics company's address and the name of the shipping station.So that you can pick up the goods at the nearest location in the shortest possible time.We solemnly declare that we have no control over express delivery and logistics services. Please do not base your evaluation of us on dissatisfaction with the service attitude or delivery time of express delivery and logistics services 4. Regarding Shipping After the buyer places an order and makes payment, we will ship the goods within 48 hours (two days). Generally, orders placed and paid for before 4 PM will have the goods shipped out on the same day.(Except on Sundays) If there is a shortage of stock, we will contact you by phone or via Wangwang.When shipping, there are dedicated dispatch personnel who check the shipping documents and goods. After the verification is correct, they sign the shipping documents and then pack them together with the goods for dispatch. 5. Regarding after-sales service If there are any quality issues within three days of receipt, please contact us promptly. We will provide a response regarding returns and exchanges; requests beyond this period will not be accepted.If there is no issue with the quality, no returns or exchanges will be processed. Products purchased by the buyer will not be eligible for return or exchange due to subjective reasons such as not liking the item, being too different from the picture, not meeting expectations, or not being as good as imagined. 6. Regarding Evaluation Your sincere feedback is our unremitting motivation to move forward. If you are satisfied with the received goods and feel happy, please give us a positive review as encouragement. If any issues arise or you are slightly dissatisfied, please communicate with customer service promptly. Any problems can be quickly resolved to clear your doubts and dissatisfaction and restore your pleasant mood.